Effective Date: September 15, 2025
Pinka ("we", "Pinka") places great importance on your privacy and is committed to protecting the personal information you provide while using Pinka's app, website, and related services. The purpose of this Privacy Policy is to clearly explain how we collect, use, store, and protect your personal data, ensuring that you can have a safe and convenient experience while using our services.
During your use of Pinka's services, you may provide personal information through activities such as registering an account, updating your profile, engaging in interactions, watching live broadcasts, following users, or subscribing to channels. We will collect and use the corresponding data based on your actions.
Pinka's platform includes several interactive features with social nature. Depending on your settings, the information you choose to make public (such as your nickname, posted content, comments, and interactions) may be visible or publicly displayed to other users. We specifically advise you to be mindful of what information you share when using these features, considering your personal privacy preferences.
Additionally, some features on the platform may display certain user behaviors, such as showing the content posted by a user, their subscription status, or interactions with other users. These designs are intended to enhance social interaction, but they may also lead to the public disclosure of some information. We recommend that you make proper use of privacy settings to control the visibility of your information and ensure the safety of your personal data.
If you have any questions regarding this Privacy Policy or would like to know more about how we manage your personal data, please feel free to contact us via the following methods:
• Contact Email: service@pinka.live
• Submit Application: click here
We collect information in three categories: information provided voluntarily by users, information collected automatically, and information granted through third-party authorization. These include the following:
1. Information Provided Voluntarily by Users
When using Pinka Services, you may voluntarily provide the following information:
• Basic information entered during account registration, such as username, email address, phone number, etc.;
• Content you upload, including text, images, videos, etc.;
• Data generated from interactions, such as comments, likes, shares, etc.;
• Information provided during customer support, such as feedback and issue descriptions;
• Information submitted during participation in platform activities, such as surveys, contest entries, etc.
2. Information Collected Automatically
Our system will automatically collect technical data when you use Pinka Services, which is used for function optimization and security measures:
• Device information, such as device model, operating system version, unique device identifiers, etc.;
• Network information, such as IP address, browser type, language settings, etc.;
• Usage behavior, such as time spent on the app, page navigation paths, click-through data, etc.;
• Location information (if you authorize GPS usage);
• Metadata associated with the content you upload, such as upload time, tags, and location.
3. Information Authorized by Third Parties
If you log into Pinka Services via third-party platforms (such as Facebook, Google), we may obtain your account information based on your authorization. This may include:
• Basic personal details, such as your name, profile picture, email address, etc.;
• Additional information within the permissions granted by the third-party platform (e.g., your friend list, interests, etc.).
The personal information we collect is used for various purposes to enhance the service and user experience. Below are the ways we use this information to provide better services:
1. Service Delivery and Functionality Support
We use your personal information to deliver core services and functions of the platform, including but not limited to:
• Account Management: Helping you register, log in, update, and manage your account;
• Live Interaction: Supporting real-time interactions with other users, such as commenting, liking, sending virtual gifts, etc.;
• Payment Processing: Ensuring smooth transactions and recording relevant payment data based on the payment information you provide;
• Content Publishing: Ensuring you can upload and share content while enjoying platform interaction features.
2. Product Improvement and Experience Optimization
We analyze user data to continuously improve products and services and enhance user experience. Specific methods include:
• Identifying and fixing platform issues, optimizing page load speeds and feature stability;
• Adjusting feature designs and content layouts based on user behavior, feedback, and usage habits to provide a more personalized and convenient experience across different devices and regions.
3. Communication and Notifications
Pinka uses your information to communicate effectively with you, providing platform updates, system notifications, event information, and more:
• Pushing application updates, system maintenance notifications, and service change announcements;
• Sending personalized activity recommendations, promotional offers, platform news, etc., to keep you informed of the latest developments on the platform.
4. Security Protection and Platform Governance
We use collected data to safeguard the security of the platform and prevent misuse or fraudulent activities:
• Monitoring and analyzing platform behavior data to detect suspicious activities and take appropriate actions;
• Preventing malicious attacks, account theft, and other actions that may threaten platform security;
• Enforcing platform community guidelines to maintain a positive user interaction environment.
5. Personalized Recommendations and Content Customization
Pinka offers personalized content recommendations based on your preferences, browsing history, and interaction data:
• Recommending live streams, videos, users, or other content relevant to your interests;
• Customizing features and services tailored to your preferences to help you discover interesting content more easily.
6. Legal Compliance and Risk Control
We comply with relevant laws and regulations, taking necessary actions to ensure that the platform adheres to data protection requirements:
• Following applicable data protection laws and privacy policies to protect your data privacy and security;
• Using data for legal compliance, responding to regulatory audits, legal proceedings, or official requests.
Pinka uses Cookies and similar technologies on the platform to enhance user experience, provide more personalized services, and help us optimize platform performance. Below is a detailed explanation of how we use these technologies:
1. Use of Cookies
Cookies are small data files stored on your device that help the platform remember your preferences and browsing history, thereby providing a more personalized experience. We use cookies for the following purposes:
• To remember your login status, so you don’t have to log in again every time you visit;
• To save your language, region, and other preferences for a smoother experience on subsequent visits;
• To analyze user behavior on the platform, helping us improve the performance of the website or app and enhance your overall experience;
• To serve relevant advertisements based on your interests through advertising cookies.
In addition to cookies, we may also use similar technologies, such as local storage, web beacons, and pixel tags, which help us gather data on your visits and interactions.
2. How Users Can Manage Cookie Settings
You can manage Pinka’s use of cookies in the following ways:
• Browser Settings: Most browsers allow you to view, delete, and disable cookies. You can choose to allow or block cookies in your browser settings or clear all stored cookies. Please note that blocking certain types of cookies may affect your experience with certain features;
• Platform Settings: In Pinka’s account settings, you can choose whether or not to accept cookies and adjust the settings according to your personal preferences. Disabling cookies may impact your experience with personalized recommendations and advertisements;
• Third-party Cookie Control: If you want to manage third-party advertising cookies, you can visit the respective advertising networks or use ad management tools to configure settings.
Please note that disabling cookies may affect your ability to use certain features or services on the platform, and some functions may not work as intended.
Pinka values and protects your privacy and is committed to sharing your personal information only when necessary. Below are the situations where we may share your information:
1. With User Authorization
In some cases, we may share your personal information with third parties after obtaining your explicit consent. For example, if you link your Pinka account with third-party platforms (such as social media) or authorize a specific feature, we will share your information within the scope of the consent you have granted.
2. With Service Providers
To provide and optimize our services, we may share your personal information with trusted external service providers. These service providers include but are not limited to cloud storage services, payment platforms, data analysis providers, and customer support services. The information shared with these providers will be limited to the minimum required for them to perform their respective functions, and these providers must comply with applicable data protection laws and agreements to ensure the security of your information.
3. Legal Requirements
In some situations, we may need to share your personal information with government authorities, law enforcement agencies, or regulatory bodies as required by applicable laws, court orders, or government requests. We will provide necessary data within the scope of legal requirements to ensure compliance.
4. Business Transactions or Asset Transfer
In the event of a company merger, acquisition, reorganization, or asset sale, your personal information may be transferred as part of the transaction. We will make reasonable efforts to ensure that the information continues to be protected under this Privacy Policy.
5. Enforcing Platform Rules
To maintain the order and security of the Pinka platform, we may share your information with relevant parties. Specifically, if we detect potential abuse, fraud, or other violations of platform rules, we may share necessary information to ensure the security and compliance of the platform.
Pinka operates as a global service provider, which means your personal data may be transferred across countries or regions. To ensure your data is adequately protected, we have implemented several measures to ensure that all cross-border data transfers comply with local data protection laws and regulations.
1. Necessity of Data Transfers
Cross-border data transfers are necessary to ensure the proper functioning of Pinka’s services, to provide a consistent experience for global users, optimize platform functionality, and maintain the stability of our data infrastructure. Certain features and services may require transferring your data to other countries or regions to support global operations.
2. Legal Compliance and Safeguards
When transferring data across borders, Pinka ensures compliance with applicable data protection laws and takes the necessary technical and legal measures to safeguard your personal information. Key safeguards include:
• Standard Contractual Clauses (SCCs): Pinka signs standard contractual clauses with our service providers and partners to ensure they comply with data protection obligations when processing personal data.
• Choosing Compliant Service Providers: Pinka works only with service providers that meet high information protection standards to ensure secure data transmission and processing.
• Encryption Measures: We implement encryption technology to protect sensitive information during transmission and storage, minimizing the risk of data breaches.
• Minimizing Data Transfer: We strive to minimize the frequency and scope of cross-border data transfers, ensuring that data is transferred only when necessary to provide essential service functionalities.
3. Data Storage and Access
When transferring data across borders, Pinka ensures that the data is stored in data centers and servers that comply with data protection laws and regulations. The location and access permissions of stored data will be managed according to applicable laws and regulations to ensure that data is protected globally.
4. User Consent and Control
By using Pinka’s services, you consent to the transfer of your personal data to countries outside your jurisdiction, understanding the potential risks involved in such transfers. We are committed to protecting your information in accordance with the standards outlined in this Privacy Policy and will take appropriate measures to secure your data.
If you have any concerns or questions about cross-border data transfers, please feel free to contact us. We are committed to assisting you and ensuring that your data is protected by legal and security standards worldwide.
On the Pinka platform, you may encounter links to external websites, applications, or content provided by third parties (such as ads, social media links, or payment platforms). These external links or content are not controlled by Pinka and may process your information under different privacy policies and terms.
1. Privacy Policies of External Platforms
Please note that when you click on external links or interact with third-party content, your actions will be governed by the privacy policies and terms of service of those third parties. Pinka does not control how these third parties collect, use, or protect your personal data. Therefore, we encourage you to review the privacy policies and terms of use of any external platforms before accessing them.
2. Risks Associated with Third-Party Content
External links and third-party content may involve the collection, analysis, and use of your data, especially when you interact with these elements (such as by using social media sharing buttons, clicking on ads, etc.). These third-party platforms may employ different tracking technologies (such as cookies, pixel tags, etc.) to gather your personal information. Thus, engaging with these external links and content may expose you to certain privacy risks.
3. Pinka’s Responsibility
Pinka is not responsible for the privacy practices of external links or third-party content. We do not control the privacy policies of these external websites or applications and are not liable for their content's legality, accuracy, or security. You engage with these third-party platforms at your own risk.
4. Recommendations
We recommend that before interacting with any external platforms or third-party content, you familiarize yourself with their privacy policies and terms of service. By understanding their data protection measures, you can better control your personal information and make informed decisions.
Pinka places a high priority on the security of user information, and we have implemented a variety of technical and administrative measures to ensure that your data is effectively protected. We are committed to preventing unauthorized access, disclosure, modification, or loss of user data. Below are the key measures we take to safeguard user information:
1. Data Encryption
We use industry-standard encryption technologies to ensure the security of user information during transmission and storage. For example, sensitive information transmitted across the platform is encrypted using SSL/TLS protocols to prevent third parties from intercepting data.
2. Access Control and Permissions Management
Pinka enforces strict access controls on all user data. Only authorized personnel and partners have access to user data, and these individuals are required to adhere to strict privacy protection and data security policies. Furthermore, all access actions are logged and monitored to facilitate auditing and prompt identification of potential risks.
3. Firewalls and Network Security
We deploy advanced firewalls, intrusion detection systems, and other network security technologies to protect against malicious attacks and unauthorized access. These technologies act as a barrier to prevent external attacks trying to compromise the data, providing additional protection for user data.
4. Regular Security Audits and Vulnerability Scanning
Pinka conducts regular security audits and vulnerability scans on our systems to ensure that all infrastructure, applications, and programs comply with the latest security standards. We continuously update and strengthen our security measures to address increasingly complex cybersecurity threats.
5. Employee Training and Confidentiality Agreements
We provide data protection and privacy security training to all employees who handle user information, ensuring they understand how to securely process personal data. In addition, all employees are required to sign confidentiality agreements, committing not to disclose, misuse, or access user data without authorization.
6. Risk Management and Emergency Response
Pinka has established a comprehensive risk management framework to ensure prompt responses in the event of a security incident. We have emergency procedures in place to quickly handle potential data breaches, cyberattacks, or other security events, and we take steps to minimize any impact on users.
7. User Security Recommendations
While we have implemented robust security measures, we also recommend that users adopt the following personal security practices: • Use strong passwords and update them regularly; • Keep account details confidential and do not share them with others; • Enable security features provided by the platform (e.g., two-factor authentication); • Be cautious of suspicious emails or links and avoid clicking on unverified content.
Pinka respects users' control over their personal data and provides various tools and settings to help users manage their data privacy. Below are the details of how users can control and manage their data:
1. Data Preferences
Users can manage their data-sharing permissions and privacy settings through features provided by Pinka. For example, users can:
• Control the visibility of their personal profile information;
• Decide whether to allow Pinka to collect and use location data, device information, etc.;
• Manage permissions for sharing data with third-party platforms and restrict which data can be accessed by external parties.
The platform ensures that all user choices are respected and offers flexible privacy settings to allow users to make adjustments according to their preferences.
2. Accessing and Modifying Data
Users can access, view, and modify the personal information they provide on the Pinka platform at any time. Users can manage their data in the following ways:
• View and update their profile information within the app (e.g., username, contact information, avatar, etc.);
• Modify or supplement their personal profile to ensure the accuracy of their information;
• Adjust privacy settings to control the visibility and interaction permissions of their profile.
If users find any inaccuracies in the information stored by the platform, they have the right to request that we update or correct the relevant data.
3. Unsubscribing and Data Deletion
Users have the right to unsubscribe from any services on the Pinka platform (e.g., push notifications, marketing emails, etc.) at any time. Once unsubscribed, the platform will stop sending related content, but previously sent notifications will not be affected.
Additionally, users can request the deletion of their personal information through the following steps:
• Submit a deletion request within the account settings;
• The deletion request will go through the necessary review process, and the platform will ensure that all unnecessary data is removed;
• If the deletion request involves compliance requirements or legal obligations, some data may be retained (e.g., financial records, transaction history, etc.).
Please note that once the user's account is deleted, all personal information associated with the account will be permanently deleted and cannot be recovered.
Under applicable data protection laws, users have a range of legal rights regarding their personal data. Pinka respects and upholds these rights, ensuring that users can control and manage their personal information to the extent allowed by law. The following are the main rights users have according to applicable laws:
1. Right to Access
Users have the right to access a copy of their personal data held by Pinka. Users can request to view all personal information associated with them to verify its accuracy.
2. Right to Rectification
If a user’s personal data is inaccurate or incomplete, they have the right to request that we correct or complete their information. Users can update certain details themselves in their account settings, or submit a request to Pinka for modification.
3. Right to Erasure
Users have the right to request the deletion of their personal data, provided it does not violate any legal obligations. This includes deleting account information and all personal data associated with the account. If the deletion request complies with relevant laws, we will remove unnecessary data to the best of our ability.
4. Right to Object
Users have the right to object to our processing of their personal data for specific purposes, such as direct marketing. If a user objects to this processing, we will cease the activity unless we have legitimate grounds to continue processing the data.
5. Right to Restriction of Processing
In certain circumstances, users can request that we restrict the processing of their personal data. This may occur if the user disputes the accuracy of their data or believes we do not have legal grounds to process their data.
6. Right to Data Portability
Users have the right to request their personal data in a commonly used, machine-readable format or request that it be transferred to another service provider (if technically feasible).
7. Right to Withdraw Consent
If our data processing is based on user consent, users have the right to withdraw their consent at any time. Withdrawing consent will not affect the legality of data processing that took place before the withdrawal.
8. Right to Lodge a Complaint
If users believe that their personal data has not been properly handled, they have the right to lodge a complaint with the relevant regulatory authority. While we encourage users to resolve issues through our provided channels first, they also have the option to contact their local data protection authority.
Pinka takes the privacy of minors very seriously and is committed to complying with applicable laws and data protection regulations for minor users. To ensure that minors are not exposed to potential privacy risks, we have implemented a series of measures to protect their personal information and strictly prohibit minors from using our services.
1. Prohibition of Minors Using Pinka
Pinka's services are intended for users who are at least 18 years old or meet the minimum legal age requirement in their jurisdiction. Users under the legal age are not permitted to register, access, or use Pinka services. We have taken appropriate measures to restrict minors' access and ensure they cannot create accounts or use platform features with false information.
2. Limitation on Data Collection
We do not actively collect personal information from minors. If we learn that a user is under the legal age and has registered for a Pinka account, we will immediately take action to delete the account and remove any associated personal data.
3. Parental and Guardian Supervision
We encourage parents and guardians to appropriately monitor their minors' online activities to ensure their privacy is protected. Parents or guardians can report accounts or behavior that may involve minors by using the platform's reporting feature.
4. Data Protection and Privacy Measures
To safeguard the data security of minors, Pinka will implement additional privacy protection measures, including encrypting all user information and restricting access rights to ensure data is used only in a lawful and compliant manner. Personal data of minors will only be collected and used within the strict framework of applicable laws.
5. Parental Request Handling
If parents or guardians discover that their minor child has provided personal information without consent, they can contact Pinka's customer service to request the deletion of the related personal data and take any necessary actions.
Pinka manages and stores your personal data based on legality, necessity, and user requirements. We ensure that your data is effectively managed in compliance with relevant laws and regulations, and deleted as soon as it is no longer needed. The following outlines our data retention policy in detail:
1. Data Retention Period
We will retain your personal information only for as long as necessary to fulfill the purposes set out in this privacy policy. For instance, your account information will remain retained while you are using Pinka services. If you cancel your account or stop using the services, we will delete your personal data in accordance with applicable laws.
2. Retention Due to Legal or Compliance Requirements
In certain circumstances, we are required to retain your personal data in accordance with legal, tax, or security regulations. For example, certain data may need to be retained for a period to comply with tax filing, legal audits, or to prevent fraud. In such cases, we will retain the data for the period required by local laws.
3. Retention in Special Circumstances
In certain special cases, your data may be retained due to specific business needs. For example, if your account is suspended or banned due to violations, we may retain relevant account information to prevent the violator from registering again and to maintain the security and integrity of the platform.
4. Data Deletion
Once your data is no longer needed and meets the conditions for deletion, Pinka will take appropriate measures to delete or anonymize your personal data to ensure that it is no longer used. If you request the deletion of data and meet the relevant criteria, we will process your request within a reasonable timeframe.
5. Exceptions to Data Retention
While we commit to minimizing the retention period of your data, in certain cases, the platform may retain some information for platform analysis, statistical, research purposes, or anonymized processing. This data will no longer be directly related to individual identities.
Pinka reserves the right to update or modify this privacy policy at any time. We may revise the privacy policy based on changes to platform operations, service functionalities, legal or regulatory requirements, or other factors. We will notify you of any significant policy changes as follows:
1. Update Notifications
When there is a major update to the privacy policy, Pinka will update the "Effective Date" at the top of this document. Additionally, we may inform you of the update through in-app notifications, emails, or other appropriate methods.
2. User Responsibility
We encourage you to regularly review this privacy policy to understand how we collect, use, and protect your information, as well as our commitment to data protection. Continuing to use Pinka services after the update indicates your acceptance of the revised privacy policy.
3. Effective Date of Changes
The updated privacy policy will take effect as of the date it is published. If you continue to use Pinka services after the new privacy policy becomes effective, it means that you have agreed to the updated terms.
If you have any questions regarding this privacy policy or how we handle your personal information, or if you require assistance, please contact us through the following methods:
1. Customer Support Email
You can contact us by sending an email to service@pinka.live. We will respond to your inquiries or feedback as soon as possible.
2. In-App Feedback Mechanism
Within the Pinka app, you can also use the "Feedback" feature to submit your questions or suggestions. We will provide assistance based on your feedback.
3. Response Time
We aim to respond to your inquiries within 7 business days after receiving your request.